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        Meet the most secure and collaborative feedback management and assessment platform on the market, featuring sophisticated analytics and powerful automation and integrations.

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        Get answers to go with the app that delivers.
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        Improve customer satisfaction and loyalty with the platform that helps you map and monitor key metrics across the customer journey, turning data into insights and action plans.

        Explore SogoCX
        Meet our complete customer experience platform.
        Omnichannel Experience
        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        Pricing
        Explore our products and their prices in detail.
        About
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        Top Customer Experience Trends That Emerged in 2023 Your Ultimate Guide to Customer Satisfaction eBook: What Remarkable CX Leaders Do Differently

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        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Pricing
        Explore our products and their prices in detail.
        About
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        What Employee Experience Leaders Got Right in 2023 Rethink Employee Engagement: How to Fix What’s Broken Treating Employees As Your Most Important Customers
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        With a powerful platform designed to simplify feedback collection and improve insights, it’s no surprise that our community of users includes a wide range of roles and responsibilities. Need to make better decisions? There’s a good chance we can help.

        01Human Resources 02Market Research 03Risk Assessment 04Legal & Compliance
        05Customer Service 06Consulting 07Event Planning 08Resident Satisfaction
        Case Study
        T3 Expo + Sogolytics
        Read more

        Related Resources

        On-Demand Webinar Library Survey Template Bank
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        By Industry

        Quick: What’s that industry in which everyone’s trying to improve customer and employee experiences? Oh, right — that’s every industry! Working to provide better experiences for everyone? There’s a good chance we can help.

        01Credit Union 02Healthcare 03Travel & Hospitality 04Higher Education 05Non-Profit 06B2C 07Airlines 08Manufacturing
        09Financial Services 10Government 11K12 12B2B 13Technology 14Retail 15Automotive
        Case Study
        VPFW + Sogolytics
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        • K12
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        • B2B
        • Non-Profit
        • Technology
        • B2C
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Last updated on: Apr 11, 2022

Create an A+ quiz with these 5 F’s

by Melissa Krut

Estimated Reading Time : 3 mins

Ready to hit the books?

Whether you’re pumped for back to school season or not, quizzes always pop!

Today, just in time for the new semester and hot on the heels of our PD article, let’s study up on how to make a quiz that scores.

Full disclosure: Yes, I’m a teacher, and I’m totally into learning. But you don’t have to be a teacher to give a good quiz! Whether you’re giving a personality test or a candidate quiz, these tips will help you assess whether your assessment measures up!

Build a Better Quiz

FIRST: Know your stuff. There’s nothing worse than a test the author fails. If you’re not sure of the answers, do your research before you subject test-takers to your mistakes. Nobody’s an expert in everything, but you need to be absolutely accurate on everything you test others on. Plus, be sure you’re using the right assessment question types.

For a multiple-choice quiz, this means being absolutely sure that the correct answer is included among your options. Sometimes test makers are so focused on giving plausible alternative answers that they forget to include the right answers. Yikes! Be sure to double-check and review — don’t let this happen to you!

In what state is New York City located?

    • New Jersey
    • North Carolina
    • New Hampshire
    • North Dakota
    • New Mexico

FOCUS: What’s your goal? I’m definitely not suggesting that you teach to the test, but your testing should definitely reflect the topics you’ve covered. If you’ve been studying and practicing homophones and just announced that you’re giving a quiz on homophones, that’s exactly what the quiz should be about. While it’s totally natural to build upon existing knowledge, keep to your intended topic. Throwing in random items that test something else won’t help you evaluate whether or not learners have made measurable progress on the intended objectives.

online quiz best practices

FAIRNESS: Getting stressed out while taking a quiz is pretty common. Exacerbating that stress intentionally is an obvious no-no for quiz designers, but there’s still a reason I’m mentioning it here: People do it all the time! Some test creators find it nearly irresistible to include little tricks — trick questions, tricky wording, or even problems that are impossible to solve. If you’re running a stress test or a psychological experiment, okay, but if you’re trying to test a concept or skill, keep it together! 

A critical element here is clarity. Language should not get in the way of understanding. Otherwise, you’re really testing the participant’s ability to read your mind!

 

Which of the following would you not do if someone was unable to access their account without having login details delivered to them by an account administrator?

 

What?

FLOW: Again, this varies by purpose, but in most cases, flow is a useful consideration to make sure you’re testing the participant’s knowledge rather than test-taking skills alone. When having a conversation, you naturally flow from topic to topic, using clues and context to ensure your interlocutor is along for the ride. On a feedback form, survey, or any other data collection method, the same ideas apply. You don’t see verbal and math questions mixed up on the SAT, GRE, or any other major exam. Remember all of those guiding instructions included in standard exams — the ones your teacher read aloud as you anxiously waited to get started, or that you skipped past to dig in to the real questions on the next screen. These instructions help both test takers and test makers by improving focus rather than increasing disorientation.

FOLLOW-UP: How soon can you deliver results? If you’ve used a quiz tool with automatic scoring, you can include scores on the post-submission results page. You can also deliver automated Instant Thanks messages that include scores and relevant follow-up messages, like congratulations for passing… or invitations to review sessions. 

Put Your Quiz Results to Work

No matter your tools, topics, or participants, it’s important to set expectations about what’s next. There’s a reason you gave this assessment. Make sure you have a plan regarding results. Maybe it’s advancing to the next level of studies or gaining an additional certification. Maybe it’s reminding participants of review opportunities before they try again. How much of this can be automated? The more you can integrate within your existing tools and processes, the better off you’ll be.

Ready to go? Get started today and create a quiz that delivers A+ results!

 

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