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        01Getting started with sogolytics 02Boost survey response rates 03Build custom reports in minutes 04Assessments: a total overview 05Best practices: design 06A deeper dive: advanced options 07What’s New?
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        on-Demand 01SOS Workshop: How to Spot and Correct Survey Mistakes 02How to Effectively Measure Customer Experience and Prove ROI 03Managing Change in the Era of Employee Experience 04L&D Strategies Gone Wrong: Delivering Better Training 05Fueling Customer Confidence & Trust: Critical Data Security Practices View All
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        Meet the most secure and collaborative feedback management and assessment platform on the market, featuring sophisticated analytics and powerful automation and integrations.

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        Step up with our advanced survey solution.
        Take a Tour
        Our all-in-one platform simplifies project flows.
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        Get answers to go with the app that delivers.
        Poll Maker
        Learn how our quick polls make decisions easy.
        Form Builder
        Simplify workflows with quick forms and alerts.
        Assessment
        From quizzes to audits, scores deliver more.
        Pricing
        Explore our products and their prices in detail.
        About
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        15 Must-Know Features to Boost Survey Response Rates Build Custom Reports in Minutes – Live Training Bank of Ready-to-Launch Survey Templates

        Improve customer satisfaction and loyalty with the platform that helps you map and monitor key metrics across the customer journey, turning data into insights and action plans.

        Explore SogoCX
        Meet our complete customer experience platform.
        Omnichannel Experience
        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        Pricing
        Explore our products and their prices in detail.
        About
        SogoCX

        Related Resources

        Top Customer Experience Trends That Emerged in 2023 Your Ultimate Guide to Customer Satisfaction eBook: What Remarkable CX Leaders Do Differently

        Understand, engage, and prioritize your people with the platform that streamlines employee experience management so you can focus on the folks who make your workplace work.

        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Pricing
        Explore our products and their prices in detail.
        About
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        Related Resources

        What Employee Experience Leaders Got Right in 2023 Rethink Employee Engagement: How to Fix What’s Broken Treating Employees As Your Most Important Customers
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        With a powerful platform designed to simplify feedback collection and improve insights, it’s no surprise that our community of users includes a wide range of roles and responsibilities. Need to make better decisions? There’s a good chance we can help.

        01Human Resources 02Market Research 03Risk Assessment 04Legal & Compliance
        05Customer Service 06Consulting 07Event Planning 08Resident Satisfaction
        Case Study
        T3 Expo + Sogolytics
        Read more

        Related Resources

        On-Demand Webinar Library Survey Template Bank
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        By Industry

        Quick: What’s that industry in which everyone’s trying to improve customer and employee experiences? Oh, right — that’s every industry! Working to provide better experiences for everyone? There’s a good chance we can help.

        01Credit Union 02Healthcare 03Travel & Hospitality 04Higher Education 05Non-Profit 06B2C 07Airlines 08Manufacturing
        09Financial Services 10Government 11K12 12B2B 13Technology 14Retail 15Automotive
        Case Study
        VPFW + Sogolytics
        Read more

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        • Financial Services
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        • K12
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        • Non-Profit
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        • B2C
        • Retail
        • Airlines
        • Automotive
        • Manufacturing
    •  
      • Security

        Our top-tier certifications and practices ensure your data privacy and security every step of the way.

      • Automation and Integration 
      • Managed Services
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        Professionally designed questionnaires for a wide range of projects allow you to go live in no time.

    •  
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        Project type 01Project Basics 02CX Project 03EX Project 04SogoConnect 05Assessments 06Polls
        topic 01Integrations & API 02Billing 03Question Types 04Distribution Methods 05Project Analysis 06Security 07FAQs View All topics
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        Video Library

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        01Survey Design 02Survey Distribution 03Survey Reports & Data 04Take a Tour
        Welcome
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        01Getting started with sogolytics 02Boost survey response rates 03Build custom reports in minutes 04Assessments: a total overview 05Best practices: design 06A deeper dive: advanced options 07What’s New?
        Welcome
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        Create Your First Survey Project Common Survey Design Pitfalls (And How to Avoid Them!) Better Reports: Put Omni to Work For You!
        Webinars

        From thought leadership to feedback and experience management best practices, our webinars deliver insights to move you forward. Join us live or check out our on-demand library.

        on-Demand 01SOS Workshop: How to Spot and Correct Survey Mistakes 02How to Effectively Measure Customer Experience and Prove ROI 03Managing Change in the Era of Employee Experience 04L&D Strategies Gone Wrong: Delivering Better Training 05Fueling Customer Confidence & Trust: Critical Data Security Practices View All
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        Most popular 01Archbright 02Virginia Physicians for women 03Trumbull county educational center 04All in credit union 05PD self View All
        Welcome
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        Survey Templates

        Looking for inspiration? Our survey template bank comes fully loaded with a wide range of ready-to-use questionnaires to get you started! Customize, polish, and publish!

        Most popular 01Customer Satisfaction Survey 02Employee Engagement Survey 03Product Evaluation Survey 04Work-Life Balance Survey 05Training Evaluation Form View All
        Welcome
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Last updated on: Feb 06, 2023

30.8 Sogolytics Sprint Release Highlights

by Melissa Krut

Estimated Reading Time : 4 mins

Happy day! If you’re scrambling to keep up with the occasion, it’s this: New Release Day! With the sprint model delivering fast (but not furious!) updates, it seems like New Release Day is always either today or tomorrow!

Before we head into 30.8, remember that you can always read up on previous updates first (Revisit 30.7!) or book a training call to walk through the latest. Plus, remember that options vary by account type, so log in to see for yourself or drop a note to our support team with any questions.

Love and logic 😉

  • Adding new logic and multiple conditions to QDL

Looking for Valentines Day ideas? No question: Logic is absolutely the best gift you could offer! We’re setting you up for success with these deep updates to one of our favorite features: Question Display Logic.

We all know and love QDL as that smart functionality that allows you to ask timely follow-up questions to only relevant participants. Simply: If someone tells you that their favorite dessert is ice cream, show a follow-up question that asks them to choose from a list of available flavors. Even fancier: If someone lets you know that they’ve attended your conference before, include a few questions later in the registration form that ask about changes they’d like to see or why they’ve chosen to return.

Now, QDL gets an upgrade: Rather than just showing or hiding the follow-up question based on the answer to a single question, now you can display based on multiple conditions (different questions, different answers) and new operators (is answered, is greater than, etc.).

For example: You’re planning for this year’s conference and you want to ask people about the role-specific sessions they liked best last year. In this case, you first need to find out (1) if they attended and (2) what their role is. For those who attended and work in marketing, you can then ask (3) what marketing sessions they liked best. Here’s how to set it up:

multi-condition question display logic

Here’s how it looks for your participants:

multi-condition question display logic

SMS updates

  • Send SMS with more characters, include unsubscribe, UI updates

If SMS is your love language, you know that texting gets the job done. While sending SMS invitations might be no big deal for you by now — and you’re already all about sending the same link simultaneously by SMS and email (bam!) — wait, there’s more! With this release, we’re rolling out a few extra SMS goodies, including the ability to send messages with more characters, addition of unsubscribe options, and UI changes to make sending even smoother.

Comparison in report-level segmentation

  • Expand dynamic comparison in graphs and non-percent metric tables

Dynamic comparison is just about the best thing since static comparison, and that’s saying something! Wouldn’t you like to know how each segment compares to the whole — all at once? This amazing functionality makes it easy to create many reports at once — through Report-Level Segmentation — while ensuring each recipient has the most relevant data sets for comparison.

As with many recent updates, we’re expanding functionality in phases. Now, you’ll find this dynamic comparison opportunity across graphs including Rating Scale, Smiley Rating Scale, Rating Drop Down, CSAT, CES, NPS, and Custom Metrics. You’ll also see this option available in data tables for non-percent metrics.

Enhancements to translation uploads

  • Add/update translations through Excel – Drill Down, End & Exit, textual updates

In case this hasn’t come to your attention yet, we cannot say enough about the amazing ability to import translations through Excel— such a timesaver! Monolingual survey? Use the same functionality to update your favorite editor’s improvements to your questions and answers! Now, as we continue to deepen this functionality, you’ll see more content options available for update through this method. In addition to questions, answers, and event messages, you’ll now be able to make text and translation updates through Excel for Drill Down questions and End & Exit messages. Sweet, right?

(Not sure what that’s about? Learn more about End & Exit, which is all about setting up the right flow for each participant — even if that means politely excusing them from your survey early! Again, we’re all about showing the love but also bringing the logic!❤️)

And a few more…

  • Capture cookie data in pre-pop field for embedded surveys
  • Enhancements to advanced display options for embed pop-ups
  • Add NPS color scheme in Dimensional Analysis Report
  • Filter by metadata in Excel and CSV data exports
  • Ability to push project data into Tableau
  • Participation page branding footer design update
  • In-app textual updates for clarity
  • UI updates to improve usability
  • Security and performance improvements

Want more? Log in and see for yourself, then stay tuned — sprints move fast!

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